Terms for Using Voyage

1. Service Description

Voyage provides private, pre-scheduled transportation services for airport transfers, cruise transfers, and point-to-point travel. All rides are provided by professional drivers operating under Voyage's standards and policies.

2. Booking Requirements

• All bookings must be confirmed via text, WhatsApp, or phone.
• Accurate pickup time, address, and flight information must be provided.
• Voyage reserves the right to decline incomplete or inaccurate bookings.

3. Pricing & Payment

• All pricing is flat-rate and communicated before the ride.
• Payment is due at the time of service unless otherwise arranged.
• Accepted payment methods include cash, card, Zelle, or other approved methods.
• Additional fees may apply for extra stops, excessive luggage, or special requests.

4. Cancellation & No-Show Policy

Cancellations:

• Cancellations made more than 12 hours before pickup: No fee.
• Cancellations made within 12 hours of pickup: 50% charge.
• Cancellations made within 3 hours of pickup: Full charge.

No-Show: A rider is considered a no-show if they are not present within 15 minutes of the scheduled pickup time. Full fare will be charged.

5. Delays & Waiting Time

• For airport pickups, the first 30 minutes after flight arrival are included.
• Additional waiting time may incur a fee.
• Voyage is not responsible for delays caused by traffic, weather, road closures, or airline changes.

6. Luggage & Personal Items

• Riders are responsible for ensuring luggage fits safely in the vehicle.
• Voyage is not liable for lost, damaged, or forgotten items.

7. Safety & Conduct

Riders must:

• Wear seatbelts at all times
• Follow driver instructions
• Avoid behavior that endangers the driver or vehicle

Voyage reserves the right to refuse service to any rider who poses a safety risk.

8. Car Seats

• Car seats are available upon request.
• Parents/guardians are responsible for securing children properly.

9. Limitation of Liability

Voyage is not liable for:

• Missed flights due to circumstances beyond our control
• Delays caused by traffic, weather, or emergencies
• Personal items left behind
• Indirect or consequential damages

10. Contact Information

For questions or concerns, contact Voyage Mobility Services at (832) 449 6249 (Regular) or (346) 886 3881 (WhatsApp).