What Every Rider Can Expect

1. The Right to a Safe Ride

• A fully insured, well-maintained vehicle
• A professional driver who follows all traffic laws
• A clean, sanitized interior
• A safe and responsible driving experience

2. The Right to On-Time Service

• A driver who arrives at the scheduled time
• Real-time communication regarding delays
• Accurate pickup and drop-off timing based on flight details

3. The Right to Professional Conduct

• Respectful, courteous communication
• A driver who maintains professionalism at all times
• A calm, comfortable environment during the ride

4. The Right to Transparent Pricing

• Clear, upfront pricing with no hidden fees
• Flat-rate airport transportation
• Honest communication about any additional charges (extra stops, luggage, etc.)

5. The Right to Privacy

• Protection of their personal information
• Assurance that their phone number will not be shared with drivers
• Confidential handling of all trip details
• Secure communication and data storage

6. The Right to Cleanliness & Comfort

• A clean, odor-free vehicle
• Comfortable seating
• Climate control upon request
• Assistance with luggage

7. The Right to Communication

• Clear pickup instructions
• Updates regarding driver arrival
• Direct communication with Voyage dispatch
• Prompt responses to questions or concerns

8. The Right to Accessibility

• Assistance entering or exiting the vehicle
• Accommodation for seniors
• Car seats upon request
• Support with special needs when communicated in advance

9. The Right to a Stress-Free Airport Experience

• Flight tracking for accurate pickup timing
• Curbside drop-off and pickup
• Help navigating airport pickup zones
• A smooth, predictable experience from home to terminal

10. The Right to Report Concerns

• Report issues directly to Voyage
• Receive a timely response
• Have concerns addressed professionally

To report a concern, contact us at 346-886-3881 (phone/WhatsApp).