Reservations, Changes & Cancellations

1. Booking Policy

1.1 How to Book

Rides may be booked through:

• Text message
• WhatsApp
• Phone call
• Approved online booking form (if applicable)

A booking is considered confirmed only after Voyage provides written confirmation.

1.2 Required Information

To complete a booking, riders must provide:

• Full name
• Pickup address
• Drop-off location
• Flight number (for airport trips)
• Pickup date and time
• Number of passengers
• Luggage details
• Any special instructions

Incomplete information may delay or prevent confirmation.

1.3 Advance Booking Requirement

• Airport rides should be booked at least 24 hours in advance.
• Same-day bookings are subject to driver availability and are not guaranteed.

1.4 Flight Tracking

For airport pickups, Voyage tracks flight status to adjust arrival times. Riders must provide accurate flight information at the time of booking.

2. Modification Policy

2.1 Changing Your Booking

Riders may request changes to:

• Pickup time
• Pickup location
• Number of passengers
• Luggage quantity

Changes are subject to availability and may affect pricing.

2.2 Last-Minute Changes

Changes requested within 3 hours of pickup may not be accommodated and may be treated as a cancellation.

3. Cancellation Policy

3.1 Standard Cancellations

• Cancellations made more than 12 hours before pickup: No fee.
• Cancellations made within 12 hours of pickup: 50% charge.
• Cancellations made within 3 hours of pickup: Full fare.

3.2 No-Show Policy

A rider is considered a no-show if:

• They are not present within 15 minutes of the scheduled pickup time
• They do not respond to calls or messages
• They fail to provide updated arrival information

No-shows are charged the full fare.

3.3 Airport Arrivals

• The first 1hour and 30 minutes after flight arrival are included
• Additional waiting time may incur a fee
• Incorrect flight information may result in delays or no-show charges

4. Payment Policy

4.1 Accepted Payment Methods

• Cash
• Credit/debit card
• Zelle
• Other approved methods

Payment is due at the time of service unless otherwise arranged.

4.2 Additional Charges

Additional fees may apply for:

• Extra stops
• Excessive luggage
• Car seat requests
• Late-night or early-morning service
• Extended waiting time

All fees will be communicated clearly before or during the trip.

5. Service Limitations

Voyage is not responsible for:

• Delays caused by traffic, weather, or road closures
• Airline delays or schedule changes
• Missed flights due to circumstances beyond our control

Riders are encouraged to schedule pickups with sufficient buffer time.

6. Contact Information

For booking, changes, or cancellations, contact Voyage Mobility Services at 346-886-3881 (phone/WhatsApp).